Victory Housing is proud to provide quality housing and a great customer experience to the many residents who call our properties home.
To amplify our commitment to our residents, we have signed on to support the Foundations for Rental Housing, a new set of voluntary guidelines for professional rental property owners and managers to ensure a rewarding resident experience.
Learn more about the Foundations for Rental Housing and access additional renter resources at NMHC.org/HousingHelp
Guidelines:
- Engage with residents to foster an atmosphere of mutual respect, trust and communication.
- Have procedures in place to respond to resident requests.
- Comply with all applicable anti- discrimination, fair housing and fair credit laws.
- Support residents who express an interest in enhancing their credit through rent payment reporting.
- Respond to requests from residents facing financial hardship who are seeking external resources.
- Rights and responsibilities of lease holder and housing providers will be contained in the lease documents.